Refund Policy
SHIPPING AND RETURNS
All Sales Are Final
NO RETURNS NO EXCHANGES
*DISCLAIMER*
ALL PACKAGES ARE SENT OUT TO THE POST OFFICE WITHIN 24-48 BUSINESS HOURS OF PURCHASED. IF NOT WE WILL CONTACT YOU.
PROCESSING = 2 BUSINESS DAYS. SHIPPING = 2=5 BUSINESS DAYS*
Once processed (2 business days), your order is shipped (2-5 business days to get to you).
SHIPPING
Orders are shipped using the United States Postal Service (USPS) on Monday through Friday. In the case of a holiday, orders are shipped on the next business weekday. When shipped, you will receive an email containing your order tracking information.
*Please note that business days for shipping and processing times do not include weekends (Saturday & Sunday) and holidays. Processing time is an "additional" time frame separate to your shipping method of choice.
REPLACEMENT ITEMS
If an item arrives damaged, please let us know within seven days, and I will ship a replacement item to you. Sending photos of a damaged item/package helps me improve any shipping issues and is greatly appreciated.
RETURNS
All sales are final unless an error occurred on the behalf of RAW INFUSION
No returns will be provided or discounts will be provided for missed sales.
Due to the nature of RAW INFUSION products, we are unable to accept returned products.
PRODUCT INFORMATION
Products and product information are not intended to treat, cure, prevent or diagnose any medical condition. If pregnant or nursing, or are concerned about a particular health condition, please consult your physician before using products any products.
If your tracking information states that your package was delivered and you have not received it, you must address this with the United States Postal Service at 1 (800) 275-8777. RAW INFUSION does not hold responsibility for packages that are delivered. We do not issue refunds for packages that state being delivered.
“Please keep in mind, we are a SMALL business. All items are hand crafted. Please allow time for your item to be consciously made, packed with love and carefully dispatched.
We love Feedback and absolutely love improvement . Please do not hesitate to contact us with any questions or concerns! My personal phone number is (754-217-7853 ) . Feel free to contact me between the hours of 6-9pm EST time Monday-Friday and on Saturdays at 10:00am-5:00pm . You may also email Rawxinfusion@gmail.com for a quicker response.